Effective November 10, 2026. Every part we make is cut to order, so our policy is built around getting your order right rather than taking returns. Questions? Call (435) 777-7001 or email info@wecutacrylic.com.

Changing or cancelling an order

Before you pay: change or cancel anything, at no charge. Sending an order or asking for a quote doesn't commit you to anything; just reply to our email or call us.
Card authorized but not yet charged: when you order through the cart, your card is only authorized until we confirm your order. If you cancel before then, we release the authorization and nothing is charged. If the confirmed price is higher, we ask you to approve it first.
After you pay, before we start cutting: you can still change or cancel. If you cancel, we refund your payment in full. If a change alters the price, we send a new invoice for the difference or refund it.
After we start cutting: the material has been cut to your design and can't be used for anyone else, so we can't cancel the order or refund it. Call us anyway: if only part of the order has been cut, we'll refund the parts we haven't started.

Your order emails show where your order is, from "Order received" to "Cutting" to "Shipped".

If a part is wrong or damaged

Check your parts when they arrive, and tell us within 7 days of delivery, with photos of the problem and of the packaging if it was damaged in shipping.

A part doesn't match the order you confirmed (wrong size, shape, thickness, color, hole position, or edge finish, outside the tolerances below): we remake it at no charge, shipping included, or refund that part if you'd rather.
A part arrives broken, cracked, or badly scratched in shipping: we remake it at no charge, or refund it if you'd rather. Please keep the box and packing until we've sorted it out, in case the carrier asks.
A package is lost in transit: we remake and resend the order, or refund it.

We don't need the damaged parts back unless we ask for them.

What we can't refund

Parts that match the order you confirmed. Because they're made to order, we can't take returns on them, including if you no longer need them, ordered the wrong size, or changed your design.
Problems that come from the drawing or sizes you sent us, such as a hole drawn in the wrong place. We check every file, and we ask when something looks off, but we cut what you confirm.
Parts damaged after delivery, by installation, cleaning with the wrong products, or heat.
Small differences that are normal for acrylic, within the tolerances below.

Normal tolerances

Laser-cut parts are typically within ±0.005 in. of your drawing, and routed parts within ±0.010 in.
Sheet thickness varies from the nominal size, as it does for every acrylic maker; cast sheet varies more than extruded.
Colors can vary slightly from screen to sheet and between production batches.
Laser-cut edges can show faint lines on thick sheet, and engraving depth can vary slightly across a part.

How refunds are paid

Refunds go back to the card or account you paid with, usually within 5 to 10 business days after we issue them, depending on your bank. If you paid another way, we refund the same way or by check.

Rush orders

Rush orders get the next open production slot. If we can't make the rush date we gave you, we'll tell you before we start and refund the rush charge if you'd like to keep the order at our standard lead time.

See also our terms of sale and frequently asked questions.